INNOVATIVE, IMMERSIVE & IMPACTFUL LEARNING SOLUTIONS ON DEMAND
We recognize that delivering sustainable services means taking into account the interests of all stakeholders involved. We firmly believe that we can make significant contribution not only as a service provider but also as a responsible business partner. With this primary objective in mind, we have devised cost-effective, high-quality solutions that are customized to best suit our client’s needs, based on the issues that challenge them. Though the gamut of our services has been standardized to a large extent based on our experience across various industry verticals, each program we develop is custom designed, ensuring that the program is as unique as the requirement itself.
First Time Managers
It’s essential for a new manager to transition into an effective leader from an individual contributor. This can be achieved by understanding personal leadership styles, setting goals, prioritizing and creating a collaborative environment that engages people. A first time manger needs to practice situational leadership that can help him exercise overall responsibly for a task while being able to delegate, motivate and manage conflict using effective communication.
Middle Management
Middle managers often lead individual contributors and managers who lead other teams. They are an essential link between the company vision and the diverse workforce. This is achieved through self-management in order to build trust and empathy within and outside the organization. A clear coaching and feedback mechanism while being culturally sensitive and a strong understanding of business dynamics will help lead high performing teams.
Individual Contributors
These individuals need to be able to influence without being in a formal position of authority. Effective communication and interpersonal skills coupled with the ability to plan and organize will help in the delivery of consistent results.
Executive Management
Executive leaders are at the helm of the organization. They demonstrate a strong ability to lead people using a charismatic and inspirational style of leadership. They should be experts at identifying potential conflict situations and resolve them using strategic thinking. Taking sound decisions or risks based on facts and data will help build and motivate strong cross functional teams. Fostering an environment of collaboration and engagement will help build a strong workforce and enhance service outcomes to all stakeholders.
Foundational Sales Program
- Understanding the sales process and why customers buy Using an effective method to manage a sale from the first instance of contact to the closing of the sale
- Adapting personal communication styles to build credibility with potential customers and handle objections tactfully
- Understanding customers needs and offering suitable solutions
- Negotiate effectively to strike a balance between profitability and maintaining client relationships.
Sales Excellence Program
- Examine the buying and selling cycle and understanding sales forecasting
- Finding new customers, retaining them and maintaining effective client relationships
- Enhancing communication styles to identify customer needs, offer solutions, handle objections and improve negotiation
- Managing key accounts efficiently
- Staying motivated
Sales Leadership Program
- Helping a sales manager transition to a sales leader to inspire commitment, trust from the team and confidence to meet goals
- Achieve results and encourage team growth by using an effective coaching and mentoring process
- Support organizational goals by motivating the team, optimal use of individual and team talent and creating an environment conducive to success by sharing best practices
- Make effective hiring decisions , assess performance levels , provide specific and actionable feedback and invest in people development to enhance productivity and improve returns
Workforce Development
Workforce development is integral to bridging competency, improving productivity, fostering creativity and innovation, building a strong organizational culture and identifying and developing next generation leaders.
- Develop communication and interpersonal skills to enhance verbal, nonverbal and written interactions and sharpen negotiation
- Equipping individuals with coaching, feedback, and mentoring skills to aid performance appraisals, set future goals and prepare action plans to pave the way forward
- Time management techniques to enhance productivity, stay organized and improve efficiency
- Understanding diversity at the workplace and being culturally sensitive
- Being aware of gender sensitivity at the workplace and maintaining appropriate boundaries
- Understanding the basics of project management to understand evolving business environments
- Providing a working understanding of cross-functional competencies e.g. finance for nonfinance managers
- Building and managing high performing teams by encouraging collaboration, fostering creativity, managing conflict and sharing best practices
- Differentiate between coaching, mentoring and training and understand how they support development
- Understanding the essentials of effective coaching and mentoring and avoid common mistakes while coaching or mentoring
- Application of effective coaching models
- Giving constructive feedback that inspires a positive shift in performance
- Identifying individual social styles and motivators and use appropriate approaches to empower employees to excel and avoid burnout
Our journey programs are long term interventions that offer end to end training solutions. A consultative approach is used to identify needs and deliver results.
- Identification of behaviours and competencies to be addressed through a comprehensive needs assessment
- Introduction to relevant concepts through a blended model of onsite, offsite, in person, virtual and simulated learning
- Periodic performance assessments, provision of feedback and setting the foundation for the next level of learning
- Provision of operational support or refresher training at specific timelines to achieve outcomes